DIGITAL DESIGN & BRANDING
Frequent questions
If you shop at Hello Esme and have some questions?
Check below to see if the answer is here for you.
If not, please contact me !
How do I buy a digital product in your store?
To purchase a product from my Hello Esme store, you simply need to add the items you like to your cart.
Once you are ready to buy, go to your cart and, while making the payment, you will have to create a free account that will allow you to log in and download your purchases whenever you want. It's the easiest way to make sure you have access to what you've purchased at all times.
and after my payment what is next?
As soon as your payment has been processed, you will be able to download your files immediately.
Simply go to your account, click the 'downloads' link on the left and all your purchases will be listed there, ready to download.
For products that are too large in size to download directly from Hello Esme, you will download a PDF document instead. This will include a link to Dropbox, where you can download the product as a whole or download each individual folder (if your internet is a bit slower).
There is no time limit for when you want to download, however I recommend downloading your purchases within 6 months in case a product is no longer available.
You will also receive a confirmation email with the download link. If you can't find this email, it could be in your spam/junk folder or you may have entered your email address incorrectly when checking out.
IN WHAT CURRENCY ARE THE PRICES DISPLAYED AND HOW CAN I PAY?
All prices displayed on helloesme.com are in USD. Payment is made securely through PayPal where you have added a credit / debit card, IDEAL, Apple Pay,
WHAT IS YOUR REFUND POLICY?
Due to the immediate and digital nature of products sold on helloesme.com , I do not offer refunds or exchanges as digital items cannot be returned.
Please read the product description carefully before making a purchase and feel free to ask any questions beforehand.
I'm always here to help if you have any queries with your new purchase.
WHY IS AN ITEM NO LONGER DOWNLOADABLE FROM MY ACCOUNT?
If a downloadable item is no longer showing in your account, it means the item is no longer available on my page. I recommend downloading your orders within 6 months of purchase and keeping your files in a safe place.
IF I DO NOT APPEAR FOR THE PERSONALIZED ADVICE WITHOUT PRIOR NOTICE, CAN I SCHEDULE ANOTHER DAY?
The agreed date and time must be respected by both parties, if in case you could not attend your advice, you can request a change of date and time at most 48 hours in advance of the agreed day, otherwise it is considered as Advice carried out and not There is an option to refund money. It must be understood that my time is also important.
CAN I BE LATE FOR THE PERSONALIZED ADVICE?
I insist a lot on the punctuality of the participants in my consultancies since the schedules of the other people who continue on the agenda cannot be affected. If you arrive 10 minutes late, the advice can be given, otherwise you do not have the option of rescheduling and refunding the money.
BUT, IF AN UNFORESEEN ARISE CAN I RESCHEDULE THE PERSONALIZED ADVICE?
Yes, only if, it was an accident or other case of force majeure that prevents you from attending the same day, you can reschedule it.